Comparison of the Top business processes management tools on the Market

Top business processes management tools have quickly become one of the most popular tools for businesses of all sizes. These powerful tools are designed to bring the necessary automation every business owner is looking for nowadays. Service desk systems provide support, product updates, and help you nurture communication and relationships with your clients.

They offer a wide variety of benefits to every member of your company. They allow you to solve any IT related issues much quicker by helping you track, assign and solve tickets, prioritize issues, as well as to set deadlines for problem solutions.

In addition, with these tools you will be able to plan strategies related to the IT aspect of your business more accurately, store issues in a centralized knowledge base and use them for any future reference, have a better collaboration, manage software and hardware assets, and make more insightful decisions which will contribute to your business’s long-term success.

So, if benefits these software tools offer sound appealing to you and if you are thinking about implementing them to your daily business operations, we will provide you with some of the best Top business processes management tools you will find on the market in 2018.

  1. Bpm’online

Bpm’online offers an omnichannel tool suitable for both bigger enterprises and small businesses. It is very convenient and everyone can use it regardless of their previous experience with such software systems. It can be integrated with all sorts of third-party systems you are already using and it can be customized to suit everyone’s needs.

Its most essential robust features include the following: 360° customer view, knowledge management, case management, business process management, contact center, omnichannel communications, integration and synchronization, system designer, service catalog, unified customer database, problem management, configuration management, request management, etc.

If you want to find out more, take a look at their website.


The LANDESK tool is designed to help you streamline your daily processes, optimize various services, and improve agility. It is a great fit for small and medium businesses, as well as for bigger enterprises.

Its features such as IT self service, mobile ITSM, ITSM reporting and dashboards, beyond core ITSM, social ITSM, role-driven interface, IT automation and integration, ITIL processes, and ITSM Software as a Service are guaranteed to help you solve your issues much faster and be more productive in other areas of your business.

  1. ManageEngine

The software tool designed by ManageEngine provides its users with better visibility, faster problem solution, customizations which require no coding, smart automation, extensive reporting, and improved project management. It can be deployed either on-premise or on the cloud.

It offers the following features: knowledge base, ticket management, service level agreements, mobile support compatibility, asset management, multiple channel support, self-service portal, flexible 3rd party integrations, multi-language support, and problem management.

  1. Samanage

This tool enables businesses to improve visibility and efficiency, deliver an exceptional service experience to its workers, and streamline business processes. It has an easy user interface so it can easily be used by any of your employees, and its customization doesn’t require any coding.

The features you may find in this software system are API, real-time reporting, drag and drop interface, real-time data, activity tracking, activity dashboard, monitoring, automatic notifications, data import and export, workflow management, user activity monitoring, and auditing.


While all 4 of the aforementioned automation tools have great features, before making your purchase choice, you are advised to conduct a detailed research which will help you find out what exactly your business needs.